Job Description
Join Houston's most inclusive employer! Global Horizons Services is seeking compassionate part-time Customer Specialists to support our diverse international clientele. We provide comprehensive language support, cultural training, and a welcoming environment where your unique background is celebrated. Enjoy flexible scheduling, paid training, and opportunities for advancement in a globally-minded organization.
Why You'll Love Working With Us:
- Language assistance programs for non-native English speakers
- Cultural immersion workshops and team-building events
- Competitive pay with performance-based incentives
- Modern, accessible workspace in downtown Houston
- Direct deposit and health benefits for part-timers
Responsibilities
- Deliver exceptional service to international customers via phone, email, and in-person
- Assist with multilingual support in Spanish, Mandarin, Arabic, or other languages
- Process transactions and resolve billing inquiries accurately
- Document customer interactions in CRM systems with precision
- Collaborate with cross-cultural teams to improve service protocols
- Participate in monthly cultural competency training sessions
- Support seasonal events requiring multilingual staff
Qualifications
- High school diploma or equivalent; college students welcome
- Fluency in English plus proficiency in at least one additional language
- 6+ months customer service experience preferred
- Excellent communication skills across cultural boundaries
- Ability to work evenings/weekends (20-25 hours/week)
- Basic computer literacy and CRM knowledge
- Valid Texas ID and reliable transportation
- Positive attitude and patience in multicultural settings