Job Description
Join our award-winning team in Baltimore! We're seeking motivated individuals to kickstart their careers without requiring a college degree. This full-time role offers comprehensive training, career advancement opportunities, and competitive benefits in a supportive environment. If you're passionate about helping others and ready to grow professionally, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree not required)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office Suite)
- Ability to work in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown Baltimore office
- Previous customer service experience preferred but not mandatory