Job Description
Ready for weekly paychecks in Austin? Join our award-winning team! Austin Community Services is seeking passionate Customer Service Specialists to deliver exceptional experiences while enjoying the financial stability of weekly pay. No more waiting 2 weeks for your hard-earned money!
As a cornerstone of our client success team, you'll be the voice of our brand—solving problems with empathy and expertise. We offer competitive hourly rates, comprehensive benefits, and a vibrant downtown workspace steps from Austin's best food trucks and music venues.
Why You'll Love Working Here:
- Weekly direct deposit pay
- Full-time benefits package (health/dental/vision)
- Paid training and career advancement paths
- Hyework flexibility (3 remote days/week)
- Employee discounts on Austin experiences
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% first-contact resolution
- Document all interactions in Salesforce with detailed notes
- Collaborate with technical teams to resolve complex account issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Bilingual (English/Spanish) highly preferred