Job Description
Join Capital Connect Solutions as a Weekly Pay Customer Service Specialist and enjoy the financial flexibility of getting paid every week! We're seeking energetic professionals to deliver exceptional support to our diverse client base in the heart of Washington DC. This role offers rapid career growth, comprehensive training, and a collaborative team environment where your contributions are recognized immediately. Perfect for students, gig workers, or anyone seeking predictable income cycles without compromising on professional development.
Why You'll Love Working With Us:
- Weekly paychecks (no more waiting 2 weeks!)
- Competitive hourly rate + performance bonuses
- Free Metro transit benefits
- Modern downtown office with skyline views
- Flexible scheduling options
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily via VoIP and live chat
- Resolve billing inquiries, service disruptions, and technical support requests
- Document all interactions in Salesforce CRM with 100% accuracy
- Meet/exceed weekly performance metrics (CSAT, resolution rate, handle time)
- Collaborate with Tier-2 support for complex issue escalation
- Participate in bi-weekly training sessions on new products/processes
- Identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in BPO or tech support
- Proficiency with CRM platforms (Salesforce experience a plus)
- Typing speed of 45+ WPM with 98% accuracy
- Excellent communication skills in English (bilingual Spanish a plus)
- Ability to work rotating weekends (Sat/Sun shifts available)
- Pass background check and drug screening
- Must reside within 15 miles of DC (Metro-accessible)