Job Description
Launch your career with Fresno Community Solutions! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Specialist, you'll receive comprehensive paid training and ongoing mentorship to develop essential professional skills. Enjoy a supportive environment with growth opportunities, competitive benefits, and the chance to make a real impact in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing concerns, and troubleshoot technical issues
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance metrics while maintaining quality standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to thrive in a team setting
- Reliable transportation and consistent attendance
- No prior experience required – we train everyone!