Job Description
Join FlexiStaff Solutions and enjoy the freedom of weekly pay in Charlotte's thriving business district! We're seeking energetic Customer Service Specialists to support our growing client portfolio. This role offers immediate compensation cycles, flexible scheduling, and career advancement opportunities. Perfect for students, gig workers, or anyone seeking consistent income without waiting for monthly paychecks.
Our Charlotte team enjoys competitive hourly rates, comprehensive training, and a supportive work environment. Benefit from our partnerships with Fortune 500 companies while maintaining work-life balance through part-time hours.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions using Salesforce CRM system
- Meet weekly performance metrics for resolution times and satisfaction
- Collaborate with cross-functional teams to improve service quality
- Participate in bi-weekly training sessions on product updates
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Available to work evenings/weekends (20-25 hours/week)
- Positive attitude with problem-solving mindset