Job Description
Join our award-winning team at Coastal Connect Solutions and enjoy the financial flexibility of weekly pay! We're urgently seeking dynamic Customer Service Specialists in Virginia Beach to deliver exceptional client experiences. With competitive compensation, comprehensive benefits, and immediate start dates, this is your opportunity to thrive in a supportive environment where your contributions are recognized weekly. Apply today and transform your career!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve complex billing and technical issues using CRM systems
- Process transactions and update client information with 99% accuracy
- Collaborate with cross-functional teams to improve service protocols
- Maintain detailed records and generate performance reports
- Train new hires on company systems and service standards
- Identify upsell opportunities to enhance client retention
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with conflict resolution expertise
- Ability to multitask while maintaining attention to detail
- High school diploma or equivalent; associate degree preferred
- Available for flexible shifts including weekends
- Passion for problem-solving and client advocacy
- Background check and drug screening required