Job Description
Join FlexiPay Solutions Ltd. and enjoy the financial stability of weekly pay! We're seeking a dedicated Customer Service Specialist to support our growing client base in the UK. This full-time remote position offers competitive compensation, flexible hours, and immediate payment processing every Friday. Be part of a dynamic team that values work-life balance and professional growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with efficiency and empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service protocols
- Meet weekly performance metrics for resolution times
- Participate in ongoing training for product updates
Qualifications
- Proven customer service experience (2+ years)
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Right to work in the United Kingdom