Job Description
Join SwiftPay Solutions as a Weekly Pay Customer Service Specialist and enjoy the financial flexibility of weekly paychecks! We're seeking dedicated professionals to support our growing client base in the financial services sector. This London-based role offers immediate compensation cycles and career growth opportunities within a dynamic team environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve payment processing issues and account discrepancies efficiently
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with billing and fraud prevention teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 2 years of customer service experience in financial services
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities with attention to detail
- Excellent verbal/written communication skills
- Ability to work independently in a fast-paced environment
- UK work authorization and right to work in England
- Basic understanding of payment processing systems