Job Description
Join our dynamic team and enjoy the financial flexibility of weekly pay! FlexiPay Solutions Ltd is seeking a dedicated Customer Service Specialist to support our growing client base in London. This full-time position offers immediate compensation cycles and comprehensive benefits, perfect for professionals seeking predictable income streams. Our modern office in the heart of London's financial district provides an inspiring environment with cutting-edge technology and collaborative workspaces.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve payment processing issues with 95% first-contact resolution
- Update customer records and maintain accurate databases
- Collaborate with finance team to ensure timely weekly payroll processing
- Identify process improvements for customer satisfaction
- Train new hires on payment systems and service protocols
Qualifications
- 2+ years customer service experience
- Proficiency in CRM systems (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication
- Ability to work in a fast-paced environment
- Basic knowledge of UK payment regulations
- Flexible availability for shift work (10am-6pm)