Job Description
Join our award-winning team and enjoy the financial flexibility of weekly pay! BlueSky Solutions is seeking a passionate Customer Service Specialist to deliver exceptional support to our diverse clientele. Located in the heart of London, this role offers competitive compensation, comprehensive benefits, and a vibrant work culture. If you thrive in fast-paced environments and value timely compensation, apply today to start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including CSAT and resolution rates
- Participate in ongoing training and development programs
Qualifications
- Minimum 1 year of customer service experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends
- UK residency and valid work authorization