Job Description
Join our award-winning team and get paid weekly! WeeklyPay Solutions is revolutionizing payment flexibility for UK professionals. We're seeking a dynamic Customer Service Specialist to deliver exceptional support while enjoying our unique weekly compensation structure. No more waiting for monthly paychecks – your hard work is rewarded every week!
Why Choose Us?
- Weekly pay with instant access to earnings
- Industry-leading benefits package
- Modern Manchester city centre office
- Clear career progression pathways
- Flexible working options available
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email and live chat
- Resolve payment and account issues with exceptional problem-solving skills
- Meet weekly performance targets for response time and resolution rate
- Update and maintain accurate customer records in CRM systems
- Collaborate with team to improve service quality and processes
- Provide product training to new team members
Qualifications
- Minimum 2 years customer service experience
- Proven track record in meeting weekly/monthly targets
- Exceptional communication and conflict resolution skills
- Proficient with CRM software and Microsoft Office
- Strong attention to detail and accuracy
- Positive attitude and collaborative team player
- Right to work in the UK