Job Description
Join FinFlex Solutions as a Weekly Pay Customer Service Specialist and revolutionise how employees access their earnings! We're seeking passionate professionals to deliver exceptional support in our innovative payroll platform. Enjoy the stability of full-time employment with the unique benefit of weekly pay cycles – perfect for those seeking financial flexibility. Our London-based team thrives on collaboration, continuous learning, and making a tangible impact on workers' lives. With comprehensive training and clear career progression paths, this role offers both immediate rewards and long-term growth potential in the dynamic fintech sector.
Responsibilities
- Provide exceptional multi-channel support (phone, email, chat) for payroll platform users
- Resolve transaction inquiries and payment discrepancies within 24 hours
- Onboard new clients through guided setup and feature demonstrations
- Collaborate with technical teams to escalate complex system issues
- Document interactions and contribute to knowledge base improvements
- Identify upsell opportunities for premium payroll services
- Maintain 95%+ customer satisfaction score through personalized solutions
Qualifications
- Minimum 2 years customer service experience in financial services
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Strong attention to detail with numerical accuracy
- Ability to work independently in fast-paced environment
- Basic understanding of UK payroll regulations helpful
- Proven track record of meeting/exceeding SLAs
- Fluent English with clear communication style