Job Description
Join FinTech Connect, a leading financial services innovator, and enjoy the convenience of weekly pay while building your career in San Francisco! We're seeking passionate Customer Service Specialists to deliver exceptional client experiences in our fast-paced fintech environment. Get paid every Friday while working with cutting-edge payment solutions and a supportive team. Immediate openings available – apply today and start earning next week!
Responsibilities
- Resolve customer inquiries via phone, email, and chat regarding digital payment solutions
- Process transactions and troubleshoot technical issues efficiently
- Maintain accurate client records in CRM systems
- Collaborate with technical teams to resolve complex account issues
- Meet weekly performance metrics for response time and resolution rates
- Identify upsell opportunities for premium service packages
- Participate in weekly training sessions on product updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fintech or SaaS
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to work flexible hours including weekends
- Strong attention to detail and accuracy in transaction processing
- Familiarity with PCI compliance standards
- Valid California driver's license (for occasional client meetings)