Job Description
Join Houston Solutions Group and experience the freedom of weekly pay! We're seeking energetic Customer Service Specialists to deliver exceptional support while enjoying consistent compensation every Friday. This is your opportunity to build a rewarding career in Houston's thriving business landscape with flexible hours and a supportive team environment. No experience? No problem! We provide comprehensive training to launch your success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to resolve complex cases
- Meet weekly performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving abilities in customer-facing roles
- Flexible availability including evenings and weekends
- Basic typing speed of 35+ WPM
- Positive attitude with customer-first mindset