Job Description
Are you a dedicated problem solver looking for a role that fits your weekend lifestyle? TechFlow Solutions is seeking a Weekend Technical Support Specialist to join our growing team in San Jose, CA.
We value flexibility, technical aptitude, and exceptional customer service. In this role, you will be the first point of contact for our clients during critical weekend hours, ensuring seamless operations and high satisfaction.
Why Join Us?
- Flexible weekend schedule (Saturday & Sunday).
- Competitive pay package ($22-$30/hr).
- Modern work environment in the heart of Silicon Valley.
- Professional development opportunities.
Ready to make an impact? Apply today to become part of our elite support team.
Responsibilities
- Provide top-tier technical assistance and troubleshooting for hardware and software issues via phone and email.
- Manage and resolve customer tickets within established SLA (Service Level Agreement) timeframes.
- Collaborate with the onsite support team to escalate complex issues and ensure continuity.
- Maintain accurate and up-to-date records of customer interactions in the CRM system.
- Conduct quality assurance checks on support tickets to ensure compliance with company standards.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Proven experience in customer service or technical support (1+ years preferred).
- Strong understanding of basic networking concepts, operating systems (Windows/Mac), and office software.
- Excellent verbal and written communication skills.
- Must be available to work Saturday and Sunday, including holidays as needed.
- Ability to work independently and troubleshoot issues with minimal supervision.