Job Description
Are you a tech-savvy problem solver looking for a flexible schedule and a competitive salary? Apex Digital Systems is seeking a dedicated Night Shift IT Support Specialist to join our growing team in Austin, Texas. We pride ourselves on providing top-tier technical support while offering a unique work-life balance through our comprehensive night shift program.
As part of our 24/7 operations, you will play a crucial role in maintaining system integrity and supporting remote teams. If you thrive in a quiet, focused environment and want to avoid the rush hour commute, this is the perfect opportunity for you.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during night operations.
- Monitor system performance, alerts, and security logs to ensure 24/7 uptime.
- Manage and prioritize incoming help desk tickets with a focus on speed and accuracy.
- Collaborate with day-shift analysts to ensure seamless knowledge transfer and issue resolution.
- Document all technical issues and resolutions in the ticketing system.
- Perform routine maintenance tasks and system updates during low-traffic periods.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or a related technical field.
- Strong working knowledge of Windows Server, Active Directory, and common productivity software.
- Excellent verbal and written communication skills for documenting technical procedures.
- Ability to work independently and remain focused during night hours.
- High school diploma or GED; Bachelor’s degree in Computer Science preferred.