Job Description
Join our dynamic night team as an IT Support Specialist in San Jose! We're seeking a tech-savvy professional to maintain our 24/7 operations while our global clients sleep. This premium role offers competitive compensation, career advancement, and a collaborative remote-friendly environment. Work with cutting-edge technology in a company that values your expertise and work-life balance. Why you'll love this role:
- Premium night shift differential pay
- Certification reimbursement program
- Flexible scheduling options
- Modern equipment and resources
Responsibilities
- Provide remote technical support for enterprise clients during night hours (10 PM - 6 AM)
- Monitor and maintain network infrastructure, servers, and cloud services
- Troubleshoot complex hardware/software issues using advanced diagnostic tools
- Document all incidents, resolutions, and system changes in ITSM platforms
- Collaborate with global teams to ensure seamless cross-shift handoffs
- Conduct security audits and vulnerability assessments during off-peak hours
- Implement system patches and updates with minimal business disruption
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or equivalent certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong scripting abilities (Python/PowerShell)
- Exceptional problem-solving skills with minimal supervision
- Availability to work full-time night shift (Sunday-Thursday)
- Excellent written and verbal communication skills
- Valid California driver's license (occasional on-site support)