Job Description
Are you a dedicated professional looking for a stable, direct hire opportunity with a competitive weekend schedule? Apex Solutions Group is currently seeking a highly motivated Weekend Shift Customer Support Specialist to join our expanding team in Orlando, Florida. We pride ourselves on delivering exceptional service and value to our clients, and we are looking for someone who embodies our core values of integrity and excellence.
In this pivotal role, you will be the first point of contact for our clients during critical weekend hours. You will handle complex inquiries, resolve issues efficiently, and ensure a seamless customer experience. This is a direct hire position with excellent benefits, career growth potential, and a schedule that allows you to enjoy your weekdays.
Why Join Us?
- Direct Hire Opportunity: No temp agencies, just a permanent career path.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Work-Life Balance: Enjoy your weekdays off while maintaining a full-time income.
- Modern Environment: Work in a state-of-the-art facility with a supportive culture.
Responsibilities
- Manage and respond to high-volume customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve complex technical and service-related issues with empathy and efficiency.
- Document all interactions accurately in the CRM system to maintain detailed customer records.
- Collaborate with the Monday-Friday support team to ensure continuity of service and knowledge transfer.
- Identify trends in customer feedback and suggest process improvements to enhance overall satisfaction.
- Adhere to all company policies, compliance standards, and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service, technical support, or a related field.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Excellent written and verbal communication skills.