Job Description
Join our dynamic team at Jacksonville Industries Inc. as an Entry Level Customer Service Associate! We're seeking motivated individuals ready to launch their careers in a supportive environment. This direct-hire opportunity offers comprehensive training, growth potential, and competitive benefits. Located in vibrant Jacksonville, OH, you'll be part of a company dedicated to employee development and community engagement.
Our ideal candidate thrives in fast-paced settings, values teamwork, and possesses excellent communication skills. No prior experience required – we provide all necessary training! Enjoy a modern workplace culture with flexible scheduling opportunities and regular team-building events.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges using our proprietary CRM system
- Collaborate with sales and support teams to resolve customer issues promptly
- Maintain accurate customer records in our database
- Participate in ongoing training programs to enhance product knowledge
- Contribute to process improvement initiatives for enhanced customer satisfaction
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Strong verbal and written communication skills
- Proficient in basic computer applications (MS Office Suite)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable transportation to our Jacksonville, OH facility
- Passion for delivering exceptional customer experiences