Job Description
Are you looking for a rewarding career with a competitive edge?
Nexus Tech Solutions is seeking a dedicated Weekend Operations Specialist to join our dynamic team. We offer a premium rate for weekend work, ensuring your valuable time is compensated appropriately. This role is perfect for individuals seeking flexibility without compromising on career growth, working in a fast-paced, modern environment.
As a key member of our support team, you will play a vital role in maintaining our high standards of customer satisfaction during off-peak hours. You will have the opportunity to work in a hybrid model with a supportive team culture.
Responsibilities
- Manage and resolve incoming customer support tickets and inquiries with high accuracy.
- Provide technical troubleshooting assistance for software and hardware issues.
- Document all interactions and solutions in our CRM system to ensure comprehensive record-keeping.
- Collaborate with the week-day team to ensure seamless handovers and issue resolution.
- Maintain a professional and positive demeanor during high-volume periods.
- Identify recurring issues and suggest process improvements to the management team.
Qualifications
- Previous experience in customer support or technical operations (1+ years preferred).
- Excellent verbal and written communication skills in English.
- Availability to work weekends (Saturday and Sunday) on a rotating or fixed roster.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A valid UK work permit or right to work in the UK.