Job Description
Join our inclusive team at Global Horizons Solutions, where we celebrate diversity and prioritize work-life balance. We're seeking multilingual Customer Support Specialists for flexible-hour positions in Charlotte, NC. Enjoy remote work options, cultural exchange opportunities, and a welcoming environment designed for international professionals. Perfect for visa holders and expatriates seeking meaningful employment while adapting to American work culture.
Responsibilities
- Provide exceptional customer support via phone, email, and chat in multiple languages
- Resolve technical inquiries and troubleshoot product issues
- Document interactions accurately in CRM systems
- Collaborate with cross-cultural teams to enhance service quality
- Adapt schedules to accommodate international client time zones
- Participate in monthly cultural competency training
Qualifications
- Fluency in English plus one additional language (Spanish, Mandarin, or Portuguese preferred)
- 1+ years customer service or technical support experience
- Valid work authorization for US employment
- Flexible availability including evenings/weekends
- Strong cross-cultural communication skills
- Proficiency with remote collaboration tools
- High school diploma or equivalent