Job Description
Join the Backbone of Chicago’s Tech Scene
Are you the problem-solver who keeps the digital world turning when the rest of the city is asleep? Apex Digital Systems is looking for a highly skilled Weekend IT Support Specialist to join our elite technical team. In this pivotal role, you will ensure business continuity and provide top-tier technical assistance to our corporate clients during off-peak hours.
We pride ourselves on a culture of excellence, offering a competitive hourly rate and a work-life balance that allows you to enjoy your weekends while we handle the chaos.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and maintain server infrastructure and local area networks (LAN) during weekend shifts.
- Install, configure, and troubleshoot operating systems and productivity software.
- Respond to helpdesk tickets and resolve issues with minimal downtime.
- Perform routine system backups and security updates.
- Document all technical interactions and maintain a knowledge base.
Qualifications
- Associate degree in Information Technology or equivalent work experience.
- 3+ years of professional IT support experience, specifically in a Help Desk or Tier 2 role.
- CompTIA A+ or Network+ certification is highly preferred.
- Availability to work every Saturday and Sunday.
- Strong understanding of TCP/IP, DNS, and Active Directory.
- Excellent communication skills and a customer-first mindset.