Job Description
Join Boston's premier luxury waterfront hotel for an exciting weekend opportunity! We're seeking dynamic Hospitality Specialists to deliver exceptional guest experiences during our peak weekend operations. This role combines customer service excellence with operational efficiency in a vibrant downtown setting. Enjoy competitive pay, complimentary parking, and a supportive team environment while showcasing Boston's finest hospitality.
Responsibilities
- Deliver personalized guest service at front desk and concierge stations
- Manage check-in/check-out processes with precision and warmth
- Coordinate weekend event logistics and group accommodations
- Resolve guest inquiries promptly using hotel systems
- Collaborate with cross-departmental teams for seamless operations
- Maintain immaculate public spaces and amenities
- Process payments and handle confidential guest information
Qualifications
- 2+ years hospitality or customer service experience
- Flexible weekend availability (Sat/Sun, 6AM-2PM shifts)
- Proficiency in Opera property management system
- Exceptional communication and problem-solving skills
- Boston knowledge and local attraction expertise
- Ability to multitask in fast-paced environments
- Valid Massachusetts food handler certification preferred
- Professional appearance and positive attitude