Job Description
Join our prestigious team at the Grand Capital Hotel, where luxury meets exceptional service! We're seeking a Weekend Hospitality Associate to create unforgettable experiences for our discerning guests. This role offers flexible weekend hours with competitive pay and premium perks in the heart of Washington DC. Perfect for students, night owls, or those seeking weekend-only work with growth opportunities in hospitality.
Responsibilities
- Deliver exceptional guest experiences with personalized service and attention to detail
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams to ensure flawless operations
- Process payments and manage cash handling procedures with accuracy
- Uphold strict cleanliness and safety standards in all guest interaction areas
- Assist with VIP guest requests and special event coordination
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills with a polished demeanor
- Ability to work independently and make sound decisions under pressure
- Flexibility to work weekends (Saturday/Sunday) with varying shifts
- Basic proficiency in hotel management software or POS systems
- Valid driver's license (for occasional errands)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Fluency in English; additional languages a plus