Job Description
Join our award-winning hospitality team as a Weekend Customer Service Specialist at Pacific Coast Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences during peak weekend operations at our premium downtown San Diego location. Enjoy competitive pay, flexible scheduling, and a vibrant work environment while working alongside industry leaders. This role is perfect for students, career changers, or those seeking weekend-only employment with growth opportunities into management positions.
Responsibilities
- Deliver exceptional service to weekend guests across hotel operations
- Manage check-in/check-out processes with efficiency and accuracy
- Resolve guest inquiries and issues using our CRM system
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain financial transaction records
- Execute upselling strategies for premium room packages
- Assist with weekend event coordination and guest activities
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability to work Saturday/Sunday shifts (6AM-2PM or 2PM-10PM)
- Proficient in hotel management software (Opera, Cloudbeds)
- Strong conflict resolution and communication skills
- Ability to multitask in fast-paced environments
- Basic knowledge of San Diego attractions and events
- Valid California driver's license preferred
- High school diploma or equivalent required