Job Description
Join our prestigious hospitality team as a Weekend Concierge Specialist at The Grand Capital Hotel in the heart of Washington DC. This role is perfect for charismatic individuals who thrive in fast-paced environments and deliver exceptional guest experiences. Enjoy flexible weekend schedules while showcasing your local expertise and service excellence. We offer competitive compensation, premium employee benefits, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Provide exceptional personalized service to high-profile guests with local recommendations and reservations
- Manage VIP experiences including transportation, dining bookings, and event coordination
- Resolve guest inquiries promptly with creative solutions and local insider knowledge
- Maintain comprehensive resource database of DC attractions, events, and cultural happenings
- Collaborate with cross-department teams to ensure seamless guest experiences
- Handle confidential guest information with discretion and professionalism
- Process payments and manage concierge transactions accurately
Qualifications
- Minimum 2 years hospitality or concierge experience in premium service environments
- Extensive knowledge of Washington DC attractions, dining, and transportation systems
- Exceptional communication and interpersonal skills with multilingual abilities preferred
- Ability to work independently under pressure while maintaining attention to detail
- Proficient in hotel management systems and reservation software
- Valid DC driver's license and clean driving record required
- Availability to work weekends (Friday-Sunday) and holidays
- Proven track record of exceeding guest satisfaction metrics