Job Description
Join our award-winning team as a Weekend Customer Service Specialist in Fort Worth! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive team environment while advancing your career in customer experience.
Our ideal candidates thrive in fast-paced settings and are passionate about creating positive interactions. Full training provided, with opportunities for advancement to leadership roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and process returns/exchanges efficiently
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless handoffs
- Meet/exceed weekly performance metrics
- Maintain product knowledge across service lines
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and conflict resolution skills
- Ability to work independently in remote settings
- Weekend availability (Sat/Sun 8am-6pm)
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional communication and multitasking abilities
- Background check and drug screen required