Job Description
Join our dynamic team at MetroConnect Solutions as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse client base in the heart of Manhattan. Enjoy competitive compensation, comprehensive benefits, and a fast-paced environment where your contributions make an immediate impact. Perfect for those ready to start working immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics including response times and resolution rates
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and multitasking capabilities
- Authorized to work in the United States immediately