Job Description
Join our dynamic team at Houston Tech Solutions and start your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters. No experience necessary – we provide full training to set you up for success. Apply today and begin your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote work flexibility
- No prior experience necessary – training provided