Job Description
Join our dynamic team in Denver as an Immediate Hire Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our growing client base. This role offers a fast-paced environment with opportunities for rapid advancement and competitive compensation. Perfect for those ready to start immediately and make an immediate impact.
What We Offer:
• Flexible scheduling options
• Comprehensive training program
• Performance-based bonuses
• Collaborative team culture
• Free downtown parking
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries and service disruptions within SLA
- Update CRM systems with accurate customer interaction records
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce platforms
- Type 40+ WPM with 98% accuracy
- Available for evening/weekend shifts (10am-6pm, weekends)
- Valid US work authorization and reliable transportation
- Pass background check and drug screening
- Spanish bilingual certification a plus