Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Jacksonville, FL! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours. This role offers flexible scheduling, competitive pay, and the opportunity to grow with a forward-thinking company. If you thrive in fast-paced environments and love helping others, we want to meet you!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications with precision
- Resolve customer escalations while maintaining positive relationships
- Collaborate with weekday teams for seamless service continuity
- Document interactions accurately in CRM systems
- Meet/exceed weekly performance metrics (CSAT, resolution rates)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in retail/contact center
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexible availability (Saturday/Sunday shifts, 8am-6pm)
- Strong typing speed (40+ WPM) and multitasking ability