Job Description
Join our dynamic team at Nexus Retail Solutions as a Weekend Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional service during our peak weekend hours. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Dallas. This role offers growth opportunities and the chance to make a direct impact on customer satisfaction.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person
- Process transactions and resolve billing discrepancies efficiently
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain accurate customer records in CRM systems
- Uphold brand standards through exceptional service delivery
- Contribute to weekend inventory management tasks
- Identify and escalate complex customer issues
Qualifications
- Minimum 1 year customer service experience
- Strong communication and conflict resolution skills
- Proficiency with POS systems and Microsoft Office
- Ability to work independently and in team settings
- Flexible availability for weekend shifts (Sat/Sun 8am-6pm)
- High school diploma or equivalent required
- Basic knowledge of retail operations preferred