Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Global Solutions Inc. in Wichita, KS! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive work environment. If you're passionate about helping others and thrive in fast-paced settings, this is your opportunity to shine.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues and technical support concerns using our CRM system
- Process orders and maintain accurate customer records in real-time
- Collaborate with weekday teams to ensure seamless service continuity
- Meet/exceed performance metrics including call quality and resolution times
- Identify upsell opportunities for premium services
- Participate in weekend team huddles for operational alignment
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or retail environment
- Strong conflict resolution and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work independently with minimal supervision
- Reliable transportation and consistent weekend availability
- Typing speed of 40+ WPM with high accuracy
- Positive attitude under pressure with empathy-driven approach