Job Description
Join Metro Solutions Inc. as a Weekend Customer Service Specialist and become the voice of our brand! We're seeking energetic professionals to deliver exceptional experiences during our peak weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive team environment while making a tangible impact on customer satisfaction. This role offers growth opportunities and includes comprehensive training to ensure your success.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with weekend support teams for seamless service delivery
- Identify and escalate complex issues to senior specialists
- Maintain detailed knowledge of product offerings and policies
- Meet weekly performance metrics for resolution time and satisfaction
Qualifications
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Flexibility to work Saturdays and Sundays (6 AM - 10 PM shifts)
- High school diploma or equivalent required
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Cleveland location