Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Metro Retail Solutions! We're seeking enthusiastic individuals to deliver exceptional customer experiences during our peak weekend hours. This role offers the perfect work-life balance with Saturday and Sunday shifts, allowing you to enjoy your weekdays while growing professionally. Our Minneapolis location offers a vibrant, team-oriented environment with competitive compensation and opportunities for advancement.
Responsibilities
- Provide outstanding customer service across multiple channels including in-store, phone, and digital platforms
- Process transactions accurately and efficiently using POS systems
- Resolve customer inquiries and concerns with empathy and professionalism
- Collaborate with weekend team members to maintain store standards
- Assist with inventory management and merchandising tasks
- Participate in weekend promotional events and sales initiatives
- Document customer feedback and operational insights for team improvement
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or retail experience
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility to work Saturdays and Sundays (6 AM - 2 PM or 10 AM - 6 PM)
- Basic proficiency with point-of-sale systems
- Positive attitude and problem-solving mindset
- Availability for occasional holiday weekends