Job Description
Join the prestigious The Grand Capital Hotel as a Weekend Concierge and become the heart of our luxury hospitality experience. We're seeking charismatic professionals to deliver exceptional guest services during our busiest weekend operations. This role offers competitive compensation, premium benefits, and the opportunity to showcase your expertise in Washington DC's premier destination.
Responsibilities
- Provide personalized guest assistance, recommendations, and reservations for dining, entertainment, and attractions
- Manage VIP guest check-ins and resolve service inquiries with professionalism
- Coordinate transportation arrangements and manage luggage services
- Collaborate with front desk and housekeeping teams to ensure seamless guest experiences
- Maintain detailed knowledge of local events, venues, and cultural attractions
- Process payments and maintain accurate transaction records
- Uphold the highest standards of hotel security and confidentiality protocols
Qualifications
- Minimum 2 years luxury hospitality or concierge experience
- Exceptional communication and interpersonal skills
- Deep familiarity with Washington DC's neighborhoods, attractions, and transportation systems
- Ability to work independently and make confident decisions during high-pressure situations
- Proficient in hotel management software and reservation systems
- Fluency in English; additional languages strongly preferred
- Flexible availability including weekends, holidays, and evening shifts
- Valid driver's license with clean record