Job Description
Are you looking for a job that offers weekly pay and immediate opportunities?
We are a leading technology solutions provider urgently seeking a skilled IT Support Specialist to join our dynamic team in Seattle, Washington.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring seamless operations. We value dedication and offer a competitive environment with the flexibility you need to thrive.
Why Join Us?
- Weekly Pay: Get paid on time, every time.
- Immediate Start: Start making an impact from day one.
- Competitive Benefits: Health, dental, and vision insurance available.
- Professional Growth: Opportunities for career advancement in a booming industry.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues for clients via phone and remote desktop.
- Customer Support: Provide exceptional service by listening to client concerns and delivering clear, technical solutions.
- System Maintenance: Perform regular system updates, patch management, and security checks to ensure system integrity.
- Ticket Management: Log and track all support tickets in our CRM system to ensure timely follow-up.
- Client Onboarding: Assist new clients in setting up their technology environments and training them on basic software usage.
- Collaboration: Work closely with the IT engineering team to escalate complex issues and improve our support protocols.
Qualifications
- Education: High school diploma or GED required; Associate degree in IT or Computer Science preferred.
- Experience: 1+ years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficiency in Windows and macOS operating systems, basic networking knowledge (TCP/IP, DNS), and troubleshooting hardware peripherals.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: Strong analytical thinking and ability to work under pressure to meet deadlines.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, ServiceNow).