Job Description
We are hosting an urgent hiring event for Night Shift Technical Support Specialists in Tampa, FL. This is a fantastic opportunity to join a dynamic team where your skills directly impact our 24/7 service delivery.
Our hiring event is designed for quick interviews and immediate feedback. We are looking for dedicated professionals who thrive in a fast-paced environment and are committed to excellence.
Responsibilities
- Monitor and troubleshoot incoming IT tickets and system alerts during night operations.
- Perform routine system maintenance, patch management, and security updates.
- Provide remote and on-site technical assistance to internal staff and clients.
- Document all technical issues and resolutions in the Service Desk Management System.
- Collaborate with day shift teams to ensure seamless workflow continuity.
- Ensure compliance with company security protocols and data privacy standards.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Minimum 1 year of experience in technical support, help desk, or customer service.
- Familiarity with operating systems (Windows, macOS) and basic networking concepts.
- Strong ability to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Excellent problem-solving skills and attention to detail.
- Strong verbal and written communication skills.