Job Description
Are you a night owl? Do you thrive when the world is asleep?
Apex Digital Solutions is urgently hiring dedicated Night Shift Customer Support Specialists to join our high-performance team in Tampa, FL. If you are looking for a stable career with a competitive wage and a modern work environment, this is your chance to shine.
Why Join Us?
• Competitive Pay: Earn between $18.00 - $24.00/hour based on experience.
• Shift Flexibility: Work the night shift (e.g., 10 PM - 6 AM or 11 PM - 7 AM).
• Modern Culture: Join a tech-forward company that values work-life balance.
• Growth Opportunities: Clear pathways for career advancement within the organization.
Responsibilities
- Provide exceptional technical and customer support to clients during night operations.
- Resolve incoming inquiries via phone, email, and live chat efficiently and accurately.
- Troubleshoot software and hardware issues to ensure client satisfaction.
- Document all interactions and resolutions in the CRM system in real-time.
- Collaborate with the day-shift team to ensure seamless continuity of support.
- Maintain a professional and calm demeanor when handling high-pressure situations.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer support or technical helpdesk roles.
- Strong problem-solving skills and ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts.
- Proficiency with Microsoft Office Suite and basic computer operations.