Job Description
Are you looking for an exciting career in the heart of Oakland without the need for a four-year degree? Bay Area Tech Connect is urgently hiring talented individuals to join our growing team as Customer Service & Technical Support Specialists.
We are looking for driven, empathetic, and tech-savvy individuals who want to jumpstart their professional journey in the tech industry. Whether you are entering the workforce or looking for a career change, we provide comprehensive training and a clear path for advancement.
Why Join Us?
- Competitive hourly wage ($20 - $28/hr).
- Comprehensive paid training program.
- Health, dental, and vision insurance.
- Career growth opportunities into Senior Tech roles.
- Modern, inclusive work environment.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot common software and hardware issues with patience and clarity.
- Document customer interactions and resolve tickets accurately in our CRM system.
- Collaborate with senior technicians to learn best practices and technical skills.
- Maintain a positive and professional demeanor during high-volume call periods.
- Identify customer needs and recommend appropriate service packages.
Qualifications
- No degree or prior experience required – just a strong willingness to learn!
- Basic computer literacy and familiarity with web browsers.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Reliable internet connection and a quiet workspace.
- High school diploma or GED equivalent.