Job Description
Are you a problem solver with a passion for helping others?
InnovateTech Solutions is expanding our Pittsburgh team and looking for a Customer Success Specialist to join us. We value talent, drive, and personality over formal education. This is a remote-friendly position where you can work from the comfort of your home while contributing to a world-class tech environment.
While a bachelor's degree is preferred, we are strictly looking for candidates with strong communication skills, technical aptitude, and a desire to grow. If you are ready to kickstart your career in the tech industry, we want to hear from you!
Responsibilities
- Onboard new clients and provide comprehensive training on our software solutions.
- Act as the primary point of contact for client inquiries via email, chat, and phone.
- Troubleshoot technical issues and resolve client concerns with a focus on customer satisfaction.
- Monitor client health scores and proactively reach out to prevent churn.
- Collaborate with the product team to relay user feedback and feature requests.
- Manage client accounts in the CRM system, ensuring data accuracy and up-to-date records.
- Participate in weekly team meetings and training sessions to stay updated on product changes.
Qualifications
- High school diploma or equivalent required; a degree is not mandatory.
- Excellent written and verbal communication skills.
- Basic proficiency with computers and web browsers.
- Strong problem-solving skills and attention to detail.
- Ability to work independently in a remote environment.
- Previous customer service experience is a plus but not required.
- Reliable internet connection and a quiet workspace.