Job Description
Are you looking for a rewarding career with a competitive salary and a schedule that works for your lifestyle? Apex Logistics & Tech is seeking a dedicated Customer Support Specialist to join our elite weekend operations team in San Antonio, TX.
Our weekend shift team plays a critical role in ensuring our clients receive uninterrupted service. We offer a dynamic environment where your technical skills are valued, and your customer service excellence is rewarded. If you thrive in a fast-paced setting and prefer working when the city is less crowded, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly wage ($18.00 - $26.00).
- Weekend-only schedule (Saturday & Sunday).
- Comprehensive health benefits package.
- Modern, fully remote-enabled tech stack (Zendesk, Salesforce).
- Clear career progression into Management roles.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of customer support tickets, emails, and phone calls during peak weekend hours with speed and accuracy.
- Troubleshoot Technical Issues: Diagnose and resolve complex technical issues related to our logistics software and client portals using your advanced problem-solving skills.
- System Documentation: Accurately update ticketing systems and CRM databases to ensure seamless handoff to the Monday-Friday support team.
- Customer Retention: Proactively communicate with frustrated clients to de-escalate situations and turn negative experiences into positive outcomes.
- Process Optimization: Identify recurring weekend issues and collaborate with the QA team to suggest improvements to our standard operating procedures.
- Team Collaboration: Participate in daily stand-ups and weekly debriefs to align on team goals and performance metrics.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or Business preferred.
- Experience: Minimum of 2 years of experience in customer support, technical helpdesk, or logistics coordination.
- Technical Skills: Proficiency with CRM software (Salesforce, HubSpot) and ticketing systems (Zendesk, Jira).
- Communication: Exceptional written and verbal communication skills with the ability to translate complex technical jargon into plain English.
- Availability: Must be available to work full-time hours on Saturdays and Sundays (Rotational shifts may apply).
- Problem Solving: Strong analytical skills with a proven track record of resolving complex issues independently.