Job Description
Are you a night owl looking for a stable career opportunity?
We are urgently hiring for dedicated Night Shift Customer Service Representatives in Chicago, IL. Join a high-performing team where your work directly impacts customer satisfaction. We offer competitive pay, comprehensive benefits, and a supportive work environment for those willing to work the evening hours.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with speed and professionalism during our peak off-hours.
Responsibilities
- Handle high-volume inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex customer issues by troubleshooting products and services.
- Maintain detailed records of all customer interactions and transactions in the CRM system.
- Collaborate with day-shift teams to transfer critical issues and ensure seamless service continuity.
- Adhere to quality assurance standards to ensure consistent service delivery.
- Upsell products and services where appropriate to meet sales targets.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work independently and stay focused in a remote or office setting.