Job Description
Join our dynamic team at Pacific Northwest Solutions and kickstart your career immediately! We're urgently hiring motivated Customer Service Representatives for our Seattle headquarters. This is your chance to join a rapidly growing tech company with competitive benefits and a supportive culture. No experience required—we provide comprehensive training!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document cases accurately in CRM systems
- Collaborate with technical support teams for complex issues
- Meet daily performance metrics for response time
- Identify upsell opportunities for premium services
- Participate in weekly team improvement workshops
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Proficient with basic computer applications
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screening
- Previous service industry experience a plus