Job Description
Join our award-winning team at Apex Solutions Group as we expand our Austin headquarters! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences to our global clientele. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment.
As the first point of contact, you'll embody our commitment to excellence while resolving inquiries efficiently. Our Austin team enjoys a collaborative culture with modern amenities and flexible scheduling options. Don't miss this urgent opportunity to launch or advance your customer service career in one of America's most vibrant cities!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process orders, returns, and service requests using Salesforce and Zendesk
- Collaborate with technical teams to troubleshoot complex product issues
- Maintain detailed customer interaction records in CRM systems
- Identify upsell opportunities to enhance customer retention
- Participate in weekly training sessions to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across multiple communication channels
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexibility to work evenings/weekends during peak seasons
- Proficient in Microsoft Office Suite