Job Description
Are you looking for a rewarding career from the comfort of your home? Apex Digital Services is urgently hiring Entry-Level Customer Support Representatives to join our growing remote team based in Phoenix, AZ.
We are looking for motivated individuals who want to start a career in tech support with no prior experience required. We provide comprehensive paid training to get you up to speed. If you have a positive attitude and a reliable internet connection, we want to hear from you!
Responsibilities
- Assist customers via email, chat, and phone to resolve product inquiries and technical issues.
- Document customer interactions and feedback accurately in our CRM system.
- Troubleshoot basic technical problems and guide users through step-by-step solutions.
- Collaborate with the team to improve support processes and customer satisfaction.
- Meet daily and weekly performance metrics for response time and quality.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and familiarity with web browsers.
- Reliable high-speed internet connection and a quiet workspace.
- Strong communication skills, both written and verbal.
- Willingness to learn and adapt to new software tools quickly.