Job Description
Join our dynamic team and experience the freedom of weekly pay! Sunshine Solutions Inc. is seeking a passionate Customer Service Specialist to deliver exceptional experiences to our growing client base. This direct-hire position offers stability, competitive compensation, and immediate start dates. Enjoy Florida's vibrant lifestyle while building your career with a company that values your contributions.
We provide comprehensive training, a supportive work environment, and opportunities for advancement. If you're ready to earn weekly and make a real impact, apply today!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM) and MS Office proficiency
- Ability to work rotating weekend shifts
- Clear communication in English and Spanish highly valued
- Problem-solving mindset with attention to detail
- Reliable transportation to our Orlando headquarters