Job Description
Are you looking for Night Shift Jobs in Seattle, WA that offer stability, premium pay, and a supportive environment? Apex Support Solutions is hiring a dedicated Night Shift Customer Support Specialist to join our elite team.
We are seeking individuals who thrive in quiet environments and want to make a real impact on our client's success. This direct hire opportunity comes with excellent benefits and a competitive night shift differential.
Responsibilities
- Manage incoming customer support tickets via phone, email, and live chat during evening hours.
- Provide exceptional technical and service support to resolve complex issues efficiently.
- Document all customer interactions and solutions in our CRM system accurately.
- Collaborate with the day shift team to ensure continuity of service and issue resolution.
- Identify trends in customer issues and suggest process improvements to enhance the user experience.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills with a focus on professionalism.
- Ability to work independently and manage time effectively during night hours.
- Reliable attendance and a strong work ethic are essential.