Job Description
Are you looking for a new career opportunity in Illinois? Illinois Data Solutions is currently hiring enthusiastic individuals for our Entry Level Customer Service team in Chicago. We are committed to helping you grow and offer comprehensive on-the-job training for all new hires, so no prior experience is necessary.
Join a dynamic team where your contributions matter. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for advancement. If you are reliable, friendly, and ready to learn, we want to meet you.
Responsibilities
- Assist customers with inquiries via phone, email, and live chat in a professional and timely manner.
- Process orders, returns, and exchanges accurately using our internal systems.
- Maintain and update customer databases with current and accurate information.
- Resolve customer complaints and escalate complex issues to management when necessary.
- Collaborate with cross-functional team members to ensure seamless service delivery.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Valid driver's license is a plus but not required.
- Willingness to undergo background checks and drug screenings.